FAQ

1. What is your approach to selecting cosmetics?

At MIVIONI, we select brands that adhere to clean beauty principles — this means formulations without parabens, SLS, mineral oils, and harmful chemicals. Our brands use high-quality, carefully selected ingredients — natural and/or clinically proven effective. In the description of each product, you will find a complete list of ingredients and key active ingredients.

2. Where do your products come from?

We collaborate exclusively with reliable, official distributors and brands to ensure originality and the highest quality.

3. Are the products cruelty-free?

Many brands in our offer declare a cruelty-free policy. Detailed information can be found in the descriptions of individual products.

4. How do I choose products that suit my skin?

Each product comes with detailed descriptions of its action, texture, and key active ingredients. If you need help with your selection, we will be happy to advise you.

5. How long does order processing take?

Processing time depends on product availability. Availability information will be visible for each product, and after order confirmation, we will inform you about the planned dispatch.

6. Do you deliver internationally?

Yes, we offer delivery to numerous countries. Details on delivery costs and options are displayed during the checkout process.

7. Can I return a product?

Yes — you can return an unopened product in its original packaging within 14 days of receiving the shipment.

8. What if the product arrives damaged?

Please contact us as soon as possible and attach photos. We will quickly find the most suitable solution.

9. How should I store your products?

We recommend storing them in a cool, dry place, away from direct light, to maintain optimal product effectiveness.