Shipping Policy

Last updated: 28 September 2026

1. Shipping area

We ship within Croatia and to the following European Union countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

2. Shipping method

We ship with GLS. In Croatia you can choose GLS home delivery, GLS Parcel Shop or GLS Parcel Locker. For EU countries we offer GLS standard home delivery.

3. Shipping costs

The exact shipping cost is calculated based on destination and parcel weight and is shown before you complete your order.

Croatia
GLS home delivery: from €3.95 to €10.95 (depending on weight)
GLS Parcel Locker: from €3.20 to €10.20 (depending on weight)
Special delivery areas (e.g. islands): from €19.82
Free shipping on orders over €50.

EU countries (GLS standard delivery, up to 2 kg / 2–5 kg / 5–10 kg)

• Czech Republic, Germany, Hungary, Poland, Slovakia, Slovenia: €7.90 / €11.90 / €17.90
• Austria, Belgium, Bulgaria, Denmark, Greece, Italy, Latvia, Lithuania, Luxembourg, Netherlands: €8.90 / €13.90 / €19.90
• Estonia, Finland, France, Ireland, Portugal, Spain, Sweden: €12.90 / €17.90 / €25.90

4. Delivery times

We process and ship orders within 1–2 working days of purchase confirmation. Delivery within Croatia usually takes 2–5 working days from dispatch. For EU countries the delivery time depends on the destination and usually takes 3–7 working days from dispatch. Delivery to special or remote areas (e.g. islands) may take longer; we will inform you of any additional costs before dispatch.

If we do not deliver the product within 30 days of the conclusion of the contract (or within another agreed period), you have the rights granted to you by consumer protection law.

5. Tracking

Once your parcel has been dispatched, you will receive a tracking number by e-mail.

6. Damaged parcels

Please inspect your parcel on delivery. If the packaging or product is damaged, contact us as soon as possible at contact@mivioni.com, ideally with photos. This helps us resolve the issue quickly, and your statutory rights under the legal guarantee remain fully protected.