Terms of Sale

Last updated: 28 September 2026

These Terms of Sale govern purchases made in the MIVIONI online store (mivioni.com) and the rights and obligations of the seller and the customer. By placing an order you confirm that you have read and accept them.

1. Seller

MEDIATIO PURE d.o.o. (MIVIONI)
Registered office: Coattova ulica – Via Angelo Coatto 22, 52100 Pula, Croatia
OIB (tax no.): 64915833296 · Company reg. no. (MB): 06205470 · VAT ID: HR64915833296
Director: Igor Bilić
E-mail: contact@mivioni.com · Phone: +385 99 203 8821

2. Products and information

We do our best to keep product descriptions, photos and prices accurate and up to date. Colours may look slightly different depending on your screen. Product descriptions are for information only and are not medical advice; if you have allergies or a particular skin condition, please check the ingredient list (INCI) and consult a professional.

MIVIONI sells products from various European brands. Information on certifications and labels (e.g. ECOCERT COSMOS Organic, vegan, cruelty-free) applies only to the products and brands it is stated for and is based on the manufacturer's information. It does not apply to MIVIONI's entire range.

3. Prices

All prices are in euros (EUR) and include VAT. Shipping costs are not included in the product price and are shown before you complete your order. Alongside the product price we also show the unit price and the anchor price (sidrena cijena) as required by Croatian law.

For discounts, the previous price shown is the lowest price we applied in the 30 days before the discount. The price shown at the time of your order applies.

4. Orders and conclusion of the contract

By placing an order you make an offer to purchase. Before sending your order you can review and correct the details you entered. The contract is concluded when we send you an order confirmation by e-mail. We may refuse an order for justified reasons (e.g. product unavailability, incorrect details, payment issues); in that case we will inform you immediately and refund any amount paid.

5. Payment

You can pay using the methods offered at checkout (e.g. cards). Card data is processed by authorised payment service providers; we do not store it. We send you the invoice electronically.

6. Shipping

We ship to Croatia and to the European Union countries listed in our Shipping Policy, which also sets out shipping costs and delivery times. If we do not deliver within the agreed time, you have the rights granted to you by consumer protection law.

7. Right of withdrawal (returns)

As a consumer you have the right to withdraw from the contract without giving any reason within 14 days from the day on which you (or a third party other than the carrier indicated by you) received the product.

The easiest way to withdraw is via the online form on the Contract withdrawal page. You can also send us any unequivocal statement by e-mail to contact@mivioni.com or by post to the seller's address, using the model form in our Returns and Withdrawal Policy if you wish.

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (e.g. opened cosmetic products). Full details on the procedure, costs and refunds are in our Returns and Withdrawal Policy.

8. Lack of conformity (legal guarantee)

We are liable for lack of conformity of products under the Croatian Civil Obligations Act and Consumer Protection Act. If a product is defective, please notify us within two months of discovering the defect and no later than two years after receiving the product. You are entitled to repair or replacement or, if that is not possible, to a price reduction or to terminate the contract. More information: Legal guarantee.

If a parcel is damaged in transit, please let us know as soon as possible, ideally with photos, so we can resolve the issue quickly. This does not limit your statutory rights in any way.

9. Complaints

You can send us a written complaint:

• by e-mail to contact@mivioni.com
• by post to: MEDIATIO PURE d.o.o., Coattova ulica 22, 52100 Pula, Croatia

We will confirm receipt of your complaint without delay and send you a written reply within 15 days of receiving it at the latest.

10. Out-of-court dispute resolution

We will always try to resolve any dispute amicably. Consumers may submit a dispute to an alternative dispute resolution body; the list of such bodies in the Republic of Croatia is published on the website of the ministry responsible for consumer protection. The seller has not committed in advance to participate in alternative dispute resolution procedures but will consider every such proposal.

11. Personal data

We process personal data in accordance with the General Data Protection Regulation (GDPR). Details are in our Privacy Policy.

12. Intellectual property

The content of this website (texts, photos, design, logos) is protected and belongs to MEDIATIO PURE d.o.o. or other rights holders. It may not be used without written permission.

13. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Croatia. Consumers resident in another EU member state keep the protection granted to them by the mandatory provisions of the law of their country of residence. Disputes fall under the jurisdiction of the competent court in accordance with applicable law.

14. Changes

We may amend these Terms. Each order is governed by the Terms in force at the time the order was placed.

Contact

MEDIATIO PURE d.o.o. (MIVIONI), Coattova ulica 22, 52100 Pula, Croatia
E-mail: contact@mivioni.com · Phone: +385 99 203 8821